Return and Refund Policy

At the Sex Ed Shop, I want you to feel confident in your purchase.

Digital Products

Most of our resources are digital downloads (ebooks, workbooks, activity packs, posters, and courses). That means you get instant access after checkout – nothing physical is shipped.

The Everything Bundle is ineligible for returns and/or refunds. 

If you change your mind or a product isn’t the right fit for your family, you can request a return.

  • Returns are accepted within 30 days of purchase.
  • Method: Simply email me at cath@sexedshop.com with your order details.
  • Return label: Not needed for digital products. If you ever return a physical product in future, return postage is the customer’s responsibility.
  • Restocking fees: None. I don’t believe in charging parents extra for changing their mind.
  • Refund processing time: Approved refunds are processed within 2 business days back to your original payment method.

    I’d love to know why you’re returning (so I can keep improving resources), but you’re not required to explain.

    Physical Products (if applicable in future)

    If you purchase a physical product, you may return it within 30 days of delivery, provided it’s unused and in its original condition. Return postage is the customer’s responsibility unless the item is faulty or damaged. Refunds are processed within 2 business days once the return is received.

    Support

    If you ever have trouble accessing your downloads, or you’re not sure which resource is best for your child, please get in touch. I’m always here to help.

    ❤️ Cath
    Founder of Sex Ed Shop